HQ VISU / DOCS

Documentation and delivery resources

Start by task, then use search to locate exact fields, configuration steps, and delivery checks.

Choose an entry by the current question

Topic guides

Explain common questions separately

Topic pages answer specific questions, clarify product boundaries and reading paths, then lead to the formal product manuals for operation.

Open manuals by product

Organize answers by level-one, level-two, and level-three entries

The docs hierarchy is organized by user questions: level-one entries cover products and scenarios, level-two entries open product or topic groups, and level-three entries point to answer sections.

Troubleshooting and support entries

Start with the product troubleshooting page to confirm environment, version, service state, permissions, and logs; use downloads or contact when scope confirmation, resources, or further assistance are needed.

01 HQ VISU Designer Troubleshooting

Start from the symptom. Check Status first, then isolate menu response, license state, export output, and script execution.

02 HQControl Troubleshooting

Troubleshoot installation, access, services, PLCs, federation, and licensing layer by layer. Confirm port 8080 first, then database, Redis, modules, and devices.

03 HQ Scan Troubleshooting

HQ Scan issues usually come from TIA environment, Openness permission, scan scope, rule filtering, or export fields. Check the environment first.

04 HQShare Troubleshooting

Check login, port, download, upload, and permissions layer by layer. Confirm the service is listening before checking browser session and shared-folder boundaries.

Continue by keyword

HQ VISU HQ VISU Designer / User Guide

HQ VISU Designer manual for authoring industrial screens in PowerPoint, configuring runtime behavior, exporting pages, and publishing assets to HQControl.

HQ VISU HQ VISU Designer / Preface / Where it fits

HQ VISU Designer is responsible for screen authoring and export. In the main workflow, exported PowerPoint screens enter HQControl, where runtime configuration, permissions, lic...

HQ VISU HQ VISU Designer / Preface / Recommended habit

Keep page structure, tag bindings, behavior settings, and exported assets clear. Small pages are easier to test, publish, and maintain.

HQ VISU HQ VISU Designer / Preface / What to verify before delivery

Preview every page, test every click behavior, check tag bindings, verify shared runtime files, and confirm the exported package opens correctly in HQControl.

HQ VISU HQ VISU Designer / Recommended Workflow

Start with page layout, add runtime bindings and behaviors, reuse templates where useful, then export and publish the package.

HQ VISU HQ VISU Designer / Installation / Install the add-in

Run the HQ VISU Designer installer on the engineering computer. Restart PowerPoint after installation if the ribbon does not appear immediately.

HQ VISU HQ VISU Designer / Installation / Check the ribbon

Confirm the HQ VISU ribbon is visible, behavior tools can open, and export commands are available.

HQ VISU HQ VISU Designer / Installation / Check licensing

Online activation and offline import/export should work from the plugin or browser workflow. Licensing should not slow down normal design work.

HQ VISU HQ VISU Designer / Installation / When it looks frozen

Large PowerPoint pages can take a short moment to open behavior panels or export. Keep object names clean and avoid unnecessary hidden objects.

HQ VISU HQ VISU Designer / Installation / PowerPoint installer

The installer installs, repairs, uninstalls, and diagnoses the add-in for the current Windows user. Restart PowerPoint after installation.

HQ VISU HQ VISU Designer / Basics / Position in the architecture

HQ VISU Designer creates and exports screens, and HQControl hosts runtime configuration, permissions, licensing, menus, alarms, trends, and scripts. HQ Scan is a separate tool f...

HQ VISU HQ VISU Designer / Basics / What belongs in PowerPoint

Layout, components, text, colors, animations, popup behavior, navigation behavior, and template parameters belong in the PowerPoint authoring workflow.

Recommended reading path

01Confirm the product or tool

For the main workflow, start with HQ VISU Designer and HQControl. Use HQ Scan for TIA / PLC DB point preparation and HQShare for LAN file sharing.

02Open the product page

Review positioning, major workflows, scenarios, and download entries.

03Open user guide or troubleshooting

Use user guides for normal operation and troubleshooting pages for field issues.